LenderMatrix’s Privacy Statement
NNVOY, LLC (collectively “LenderMatrix,” “LenderMatrix.com,” “we,” “us,” or “our”) provide this Privacy Statement that covers the website www.LenderMatrix.com. By accessing, using, or registering with LenderMatrix’s website, you accept and agree to LenderMatrix’s Privacy Statement.
LenderMatrix provides a variety of online services for business loan, capital, and credit information. LenderMatrix values your privacy, feedback, and candor very highly. Any user information we collect is considered private and we do not use it or share it except as permitted herein without the user’s permission. We use this personal information at LenderMatrix to provide the best quality service possible. The following privacy statement summarizes LenderMatrix’s protection and use of any personal information provided by visitors to the LenderMatrix site.
This statement does not apply to any public area of LenderMatrix’s website or services. In the event you submit personal information to contact another member, contact a listing owner about a listing, create a listing, add contact information on a listing, Professional Directory, Professional Profile, LenderMatrix Profile, such information becomes publicly available and LenderMatrix is not responsible for the personal information you choose to submit to these advertisements, services, forums, listings, or persons.
Information Collected by LenderMatrix:
LenderMatrix collects user information from several areas of the LenderMatrix site including the ‘New Member Registration’ area (where LenderMatrix collects each user’s name, street address, telephone number, and email address); products; business services; the adding and editing of loan, capital, and credit listings; the adding and editing of Professional Profiles; email forms; and any surveys or contests that LenderMatrix may sponsor. LenderMatrix collects individual user search activity for statistical, archival, and business purposes. LenderMatrix collects financial information (such as billing address, credit card number, expiration date, and other payment information) for billing payment and credit card authorization purposes. LenderMatrix may track the IP address of a user’s computer or place a “cookie” in the browser files of a user’s computer. This is required by LenderMatrix services to provide automated features.
Use of Information Collected:
Collected information helps LenderMatrix better understand its users’ needs in order to improve its product and service offerings. Email addresses are used to communicate with members through Promotional emails and Partner emails and for site administration purposes. Users may be deleted from Promotional email and Partner email lists at their request. Personal information may be used to contact users for the purpose of research, product development, marketing, or customer service, if the user has opted to receive such communication. User search activity is collected and analyzed and may be utilized by LenderMatrix in the aggregate or in the abstract for a variety of business purposes. Financial information is used to bill users for products and services purchased. Within LenderMatrix, only accounting managers have access to the credit card account information. This information is not shared with anyone outside of LenderMatrix. IP address and cookie log data is analyzed to better understand traffic flows and user preferences. LenderMatrix may retain the data it collects indefinitely. You may have your personal information deleted or deactivated by sending an email to: support@LenderMatrix.com. You may be asked to confirm your identity. You will receive a response within 15 business days.
Use of Email Tools:
You may NOT use the email services that we offer to send spam (i.e. unsolicited commercial email) or otherwise send content that would violate LenderMatrix’s Terms and Conditions. We may monitor, track or save the use of this feature, but will be under no obligation to monitor, track or save these email messages sent from these tools. If you send an email using the Email This Item to a Friend service to an email address that is not registered in our system, we do not use that email address for any purpose other than to send your email, and for us to automatically send your friend a one-time email inviting him or her to visit the site. LenderMatrix stores this information for the sole purpose of sending this one-time email and for tracking the success of our referral program. We also do not rent or sell these email addresses of un-registered users.
You may contact us at support@LenderMatrix.com to request that we remove this information from our database.
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.
These companies are authorized to use your personally identifiable information only as necessary to provide these services to us.
Though LenderMatrix makes every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have good faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request served on our website and to any other third party with your prior consent to do so.
LenderMatrix does not rent or lease user information to any third party, except as disclosed here. From time to time, LenderMatrix may obtain information (such as electronic mail addresses) from third party providers. It is our goal to only contact individuals who we believe may have a legitimate business interest in LenderMatrix based on their membership or participation in other organizations or websites, and who have indicated a willingness to be contacted for this purpose. While LenderMatrix endeavors to work with other sites and companies with a similar respect for user privacy, LenderMatrix cannot be responsible for the privacy practices of other sites.
Please be aware that in the event LenderMatrix merges with a third party, or in the event all or substantially all of LenderMatrix’s assets are acquired by a third party, customer information, including personal, company and listing information, will be shared and/or transferred to such third party. The information may only be used or shared by such third parties for the primary purpose for which the information was originally collected. If such third parties, or if LenderMatrix for its own business needs, desire to use the personal information for another purpose, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information prior to the information being used for a new purpose, and you will have the opportunity to opt out of such new use of your personal information.
Security of personal information:
LenderMatrix’s clients and their personal information are considered to be LenderMatrix’s greatest asset and thus their privacy is treated with the utmost regard and respect. LenderMatrix takes every reasonable precaution to secure personal information within both its computers and its physical premises.
The security of your personal information is important to LenderMatrix. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can email us at Support@LenderMatrix.com.
Cookies and Tracking Technologies:
Technologies such as: cookies, beacons, tags and scripts are used by NNVOY, LLC and our advertising and ad retargeting partners, affiliates, analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
We do not link this automatically collected data to other information we collect about you.
We use Local Storage (LS) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LS such as HTML 5 to collect and store information.
Various browsers may offer their own management tools for removing HTML5 LS.
We post customer testimonials on our website which may contain personal information such as the customer’s name. We do obtain the customer’s consent to post their name along with their testimonial prior to any posting of such testimonial. To request removal of your personal information from these testimonials, contact us at: Support@LenderMatrix.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Social Media Widgets:
Our website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Twitter button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy statement of the company providing it.
Collection and Use of Third-Party Personal Information:
You may also provide personal information about other people, such as their name, physical address, email address and etc. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.
Public Member Directory:
We will list you in our publicly accessible member directory. If you wish to request removal of your information from our directory, you can contact us at: Support@LenderMatrix.com.
Links to 3rd Party Sites:
Our Site includes links to other websites whose privacy practices may differ from those of LenderMatrix. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.
Opting-out, editing, updating or deleting personal information:
LenderMatrix utilizes email as a vital and primary communication channel with registered users and customers. As a registered user/customer, you hereby acknowledge and grant LenderMatrix the permission to communicate with you via email (as well as other communication channel such as phone and fax) for any purposes LenderMatrix determines to be relevant including, but not limited to, system messages, product updates, service announcements, and other marketing messages deemed appropriate by LenderMatrix. LenderMatrix will use best efforts to honor customers request to opt out of marketing messages, but under no circumstances will LenderMatrix have any liability for sending any email to its registered users/customers.
Users who do not wish to receive marketing emails including LenderMatrix Promotional Emails, or Sponsor Emails are requested to contact Customer Support via email at Support@LenderMatrix.com, select the opt-out option from any marketing email send directly from LenderMatrix. We also send our users site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about service notices and responsibilities. LenderMatrix occasionally communicates with its users via email and phone to provide information about requested services and regarding issues related to their account. It is important to note that this communication is not used for marketing or promotional purposes. Requesting the deletion of certain types of user information may prevent users from accessing some website features.
If your personal information changes, or if you no longer desire our service, you may correct, delete or update your personal information by making the change on your member profile page or by emailing our Customer Support at: Support@LenderMatrix.com.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact Customer Support: Support@LenderMatrix.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
LenderMatrix may provide notifications, whether such notifications are required by law or are for marketing or other business-related purposes, to you via email notice, written or hard copy notice (including via fax), or through posting of such notice on our website, as determined by LenderMatrix in our sole discretion. LenderMatrix reserves the right to determine the form and means of providing notifications to our users, provided that you may opt out of certain means of notification as described herein. LenderMatrix is not responsible for any automatic filtering you or your network provider may apply to email notifications we send to the email address you provide us. We recommend that you add Support@LenderMatrix.com to your email address book to help ensure you receive email notifications from us.
Changes to this Privacy Statement:
If LenderMatrix decides to change its privacy statement, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
LenderMatrix reserves the right to modify this privacy statement at any time, so please review it frequently. If LenderMatrix makes material changes to this statement, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.